Shipping policy

Last updated: June 20, 2026

Thank you for shopping with Champney’s West! Every purchase helps support the Champney’s West Heritage Group and the community attractions we care for, including the Aquarium, Heritage House, and Fox Island Trail. 🌊

Where We Ship

We currently ship orders within Canada.

If you are outside Canada and would like to place an order, please contact us before ordering so we can check available shipping options and costs.

Processing Time

Orders are usually prepared and shipped within 2–5 business days after payment is received.

During busy periods, special events, holidays, or when an item is made to order, processing may take a little longer. If there is a significant delay, we will contact you using the email address provided at checkout.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Package size and weight
  • Selected shipping method
  • Canada Post rates

We use  Canada Post⁠Attachment.tiff for most orders. Canada Post calculates parcel pricing based on the package’s size, weight, and destination. 

Delivery Times

Once your order has been shipped, delivery times vary depending on your location and the shipping service selected.

Please note that delivery estimates are not guaranteed. Weather, rural delivery routes, holidays, high parcel volumes, and other carrier disruptions can affect arrival times, especially in Newfoundland and Labrador. Canada Post notes that delivery standards are based on normal conditions and may change without notice. 

Tracking Your Order

Tracking will be provided when it is included with the shipping service selected for your order.

If tracking is available, you will receive a shipping confirmation email with your tracking number once your order has been mailed. You can use that number to follow your package through Canada Post’s tracking service. 

Local Pickup

Local pickup may be available for customers in the Champney’s West / Port Rexton area.

If local pickup is offered for your order, you will receive an email when it is ready, including pickup instructions. Please wait for confirmation before arriving.

Incorrect Addresses

Please make sure your shipping address is complete and correct before placing your order.

Champney’s West is not responsible for delays, lost packages, or additional shipping charges caused by an incorrect or incomplete address entered at checkout. If an order is returned to us because of an address issue, we can resend it once the correct address is confirmed, but additional shipping charges may apply.

Lost, Delayed, or Damaged Packages

Once an order has been handed to the shipping carrier, delivery is handled by the carrier.

If your package appears delayed, please check the tracking information first. If your order arrives damaged or does not arrive, contact us as soon as possible with your order number and photos of any damage, if applicable. We will do our best to help resolve the issue.

Questions?

For questions about shipping, local pickup, or an existing order, please contact us through the contact form on our website or email us at contact@champneyswest.shop